Service & Repairs

Old Faithfull’s, sentimental value or the reliable everyday pen you cherish can sometimes need a service, repair or replacement part. Pencraft boutique has 40 years of experience. We cannot guarantee every pen repair, but will certainly try for you.



PEN REPAIRS ARE ACCEPTED ON THE CONDITION OF THE FOLLOWING:

Please note by sending us your pen repair/servicing, you are accepting our $15.00 Shipping and Handling fee and that any work or parts, servicing etc, required up to $60.00 in value will be an automatic go ahead. Should the amount exceed $60.00 you will be contacted by a member of the Pencraft team, who will inform you of your quotation? If for any reason the repair cannot not be done, or you reject a quote that comes in over the pre-advised $60.00, the $15.00 Shipping and Handling fee will still be chargeable.

If you have damaged your nib on your Fountain pen, as a guide on cost, it is approximately half the price of an entire pen itself. Most nib replacements would be quoted before go-ahead, unless it is under the $60.00, we generally quote up to 6 weeks for a repair to be returned. In the majority of cases it is normally 3 weeks. Please consider if sending an old pen in, that parts are becoming difficult to source, and may take longer than anticipated.

When sending your pen to us please download and print a repair form. Please do ensure you complete this, especially your contact telephone number and current email address. Pencraft strongly advise that you send your pen to us by registered post, and please ensure your pen is well protected. Please do not send gift boxes, as we cannot guarantee their return.

Unfortunately we are unable to accept repairs from overseas customers, unless the product was originally purchased through Pencraft.

As most pen manufacturers have a warranty period, please do ensure you send a copy of a receipt or dated warranty booklet that is also stamped by the retailer. This MAY help to adjust your repair cost.

If there are any questions unanswered, please do not hesitate to email us at service@pencraftsa.com.au