Returns & Exchanges

Pencraft the boutique does not give refunds unless goods are deemed faulty. However we will gladly credit or exchange on presentation of the original Pencraft sales docket and the product in its original packaging. Delivery and packaging charges will not be included unless as a result of our error. All returns of international shipments are subject to our International terms and conditions. Please contact us prior to returning goods to Pencraft the boutique.

Where an exchange or credit for goods is payable all items are required to be returned by the recipient at their own expense using the same payment method used in original purchase. Upon receipt of returned goods Pencraft the boutique will contact you to organise to credit the original cost of goods plus the initial delivery charge and the mutually agreed return postage charges.

No goods shall be exchanged without prior agreement between the recipient and/or customer and Pencraft the boutique. Please include all return postage receipts and purchase dockets with the product in its original packaging.

ALL RETURNS & EXCHANGES SHOULD BE SENT TO:

Pencraft the Boutique
29 Adelaide Arcade
Adelaide South Australia 5000